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Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the general guidelines related to cancellations and refunds for services referenced on TheGodide website. This policy applies only to website-based enquiries, bookings (if any), and information requests, and not to mobile applications or third-party platforms unless stated otherwise.

1. Website Scope

TheGodide website primarily serves as an informational and enquiry platform for our AI-powered private and public transport solutions.

Any transactions, bookings, or payments (if enabled on the website) are subject to this policy.

2. Cancellation Policy

  • Requests for cancellation must be submitted through the official contact channels listed on the website.
  • Cancellations are considered valid only after confirmation from TheGodide team.
  • Processing time for cancellation requests may vary depending on the nature of the request.

3. Refund Eligibility

Refunds may be considered in the following cases:

  • Duplicate or incorrect payments made via the website
  • Services not initiated or delivered due to system or administrative issues
  • Valid cancellation requests approved by TheGodide

Refunds are not guaranteed and are subject to internal review.

4. Non-Refundable Cases

Refunds will generally not be provided for:

  • Change of mind after service initiation
  • Delays caused by third-party service providers
  • Incomplete or incorrect information submitted by the user
  • Situations beyond reasonable control (force majeure)

5. Refund Processing

  • Approved refunds will be processed using the original payment method where possible
  • Refund timelines may vary depending on banks or payment service providers
  • TheGodide is not responsible for delays caused by external payment systems

6. Service Modifications

TheGodide reserves the right to:

  • Modify, postpone, or cancel website-based services when necessary
  • Offer alternative solutions instead of refunds where appropriate

7. Dispute Resolution

Any disputes related to refunds or cancellations will be handled fairly using:

  • Website records and submission logs
  • Payment confirmations
  • Internal administrative review

TheGodide's decision shall be considered final unless otherwise required by law.

8. Policy Updates

This policy may be updated from time to time. Changes will be effective once published on the website.

9. Governing Principles

This Refund & Cancellation Policy is governed by general consumer protection principles applicable across African regions, without reference to any specific country unless stated.

10. Contact Information

For cancellation or refund-related queries, please contact:

Email: GodideCares@TheGodide.com
Website: https://thegodide.com